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Joe Johnson
100 Main Street
Seattle, WA 98001
Home: 206-111-2000
Email: jjohnson@gmail.com

OBJECTIVE

Position as a senior field technician that will allow me to utilize both my extensive customer service and technical experience.

BACKGROUND

Highly organized, self-motivated and detail oriented. Over 13 years of technical and customer service experience. Effective problem solver, proven leader and team player.

EXPERIENCE

FedEx, Boston, MA
Field Technician, 1998 - Present
Hardware and Software Upgrades and Installations for FedEx Online Professional, a Windows based shipping Software. Used Laplink for customer support, Problem Solving and Software Upgrades. Directly responsible for supervision and training of 30 junior level field technicians.

First National Bank, Boston, MA
Field Engineer (ATM Department), 1993 - 1998
Field servicing/troubleshooting of ATM (Automated Teller Machines). ATM installation, troubleshooting and setup of its equipments and communication apparatus either from DCE or DTE side.

EDUCATION
University of Vermont, Burlington, VT
B.S., Electrical Engineering, 1993