Oliver markovic
1234 Cockeysville, MD
Home: 727-555-5555
Cell: 727-555-5556
Email: Markov123@yahoo.co.uksa

Objective:

To become a customer service representative offering 6 years of diversified experience. Result-oriented individual dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations.

Qualification Summary:

Excellent knowledge in all customer service areas of restaurant, bar and hotel. Strong rapport with customers, extensive skills in management, very professional and reliable person. Expertise in planning, marketing, cost analysis, expense control, staffing, training and quality management. Powerful leadership skills and strong ability to manage and motivate staff to achieve great results. Track record of success reducing costs and increasing revenues.

Work Experience:

Assistant Manager, Pizza Hut, Chesterfield, MD Dec. 2004 - present

Responsibilities include: coordinating management of staff, hiring, training, and employee development, supervising and training employees in daily job duties, managing cost controls for food and labor, expense budgets, and quality control. The job involved assisting General Manager with all restaurant operations, including customer service, wait staff and kitchen supervision, ensuring food and beverage quality, opening / closing, scheduling, and overall management. I was also engaged in training management personnel in operations and supervision.

Assistant Manager, Domino’s Pizza, Chesterfield, MD, Jan. 2003 ? Nov. 2004

Performed marketing, sales, advertising, and customer service. Primary responsibilities include managing day-to-day operations, and payroll, maintaining excellent working relationship with local community, police and citizens, ordering food, beverage and supplies and maintaining strong relationships with vendors. I was delegate to monitor food cost budgets, menu specials, and cost controls, and to assist in marketing and merchandising of restaurant services. I have also recommended effective marketing strategies, to expand market presence and increase revenues and profitability to executive marketing staff.

Kitchen Manager, Fair Oaks, MD Aug.2001- Dec. 2002

Responsible for specifying food portions and courses, production and time sequences, work station and equipment arrangements, training workers in proper food preparation and service procedures, resolving customer complaints regarding food service, scheduling parties and reservations, and greeting and escorting guests to seating arrangements. Among my other duties: purchasing and requisitioning supplies and equipment to ensure quality and timely delivery of services, supervising and coordinating activities of workers engaged in preparing and serving food, ordering food, beverage and supplies and maintaining strong relationships with vendors.

Education:
Bachelor degree in Business Administration,
Majoring in Costumer Service,
Cockeysville, MD
August, 2001

Vocational School for Hospitality
Cockeysville, MD
June 1997

References:
Available upon request