Customer service is the first person that do contacts with the clients regarding to problem or question about a company, so no wonder that hiring the right employees is critical. John Tschohl, founder of Service Quality Institute once said that consumer satisfaction has a noticeable impact on a company’s bottom line and can give an organization an upper hand over its competition. That’s why it is a crucial for the company to find out the attitude, skills and knowledge of the candidate during the job interviews. Most companies will ask specific questions to figure out whether you can fit for a customer service position. We’d share some tips to help you get through with the job interview of customer service position.

First point that you have to consider is accuracy. The job interviewer will dig out your ability to understand and provide the right solution of complicated customer issues or even the simplest one. Accuracy is very important point because clients want accurate information or solutions to problems when they come to the company and speak to the customer service representative. You can try to give an example of times when you do the accuracy strategy by asking right questions and pay attention in listening to customer’s answer. Anticipate the question from the interviewer for complex problems. Show to the interviewer how you organize and research information and still consider the clients’ needs. You can also provide the details of how you reacted and what you’ve learned.

Let’s go on to the next point, poise. At this stage you need to understand that customer service position demand a great deal of patience, because there is always a chance when the clients get angry. You will be asked to describe the time when you had to deal with an over emotional client and perhaps the client may yell at you. Demonstrate to the interviewer of all your steps and techniques to calm down the client while figuring out his problems or issues. Sometimes the interviewer will ask a case where you intervened on behalf of a coworker who was handling an angry client and also whether you had an experience with a client that ask you to do something outside the company’s policies.

The last point is flexibility. A customer service representative has to adapt with various changes like product lines, technological advances or managerial changes. Show to interviewer that you are ready to work under pressure and still effective during the changes period. You can demonstrate an example when you have to deal with clients while dealing with different circumstances. The job interviewer will ask you to explain about your computer experience and applications, especially when you have to learn and use new technologies.

The interviewer will try to seek for your ability whether you are still competent while dealing with multiple changes like a new boss, new software, new services or new products. You will also be asked what kind of products you have handled and how many orders can you manage on a day.